Important Documents

• IT Policies and Procedures
• Hemet USD ParentLink Information
• Aeries Manuals
• Aeries Queries

• Configuration, installation, maintenance and troubleshooting of the district wide-area network
• Configuration, installation, maintenance and troubleshooting of the administrative and instructional servers at all school sites and the district office.
• Mission critical software including Follett, Reading Plus, SASIxp, etc.
• Configuration of new network printers
• Maintenance and troubleshooting of Dell PC's throughout the district
• Technology plan update
• Technology purchase standards

IT also provides guidelines for technology related purchases. If you have any questions about new technology, please feel free to contact the Help Desk at extenstion 5580. Read more about the Help Desk functions.

Currently IT Computer Technicians are on a rotating schedule of site visits. The goal is to address all work orders for a site on the scheduled IT visit day. Items requiring immediate attention will be addressed as quickly as possible, outside of the schedule. Please view the IT calendar to see your school site's scheduled day. The rotating schedule may be viewed in GroupWise by proxying to the Help Desk calendar. Site visits are shown as a Task. See IT FAQ to find out how to proxy.

All requests for Information Technology (IT) department assistance should be submitted to the Help Desk via phone or e-mail. You may reach the Help Desk at 765-5100, extension 5580 or by e-mail at helpdesk@hemetusd.k12.ca.us (Help Desk in the Novell GroupWise address book).

When calling or e-mailing into the Help Desk, please provide the following information:

• Name
• Work Location (including room/department)
• Number where you can be reached
• Type of equipment (computer, printer, scanner, etc.)
• Name of software application, if applicable (GroupWise, STAR, Follett, Word, etc.)
• Detailed description of issue, including on screen error messages

Your request will be entered into the Technology work order system, prioritized and addressed by IT staff. You should receive a response to your request within 24 hours.

Please visit the Frequently Asked Questions (FAQ's)page, the answer to your question may be at the next click of your mouse.